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Fantasy Springs Resort Casino believes problem gambling is a serious issue that deserves a proactive response from the casino industry.
Problem gambling takes two major forms: Our goal is to promote and support, to the fullest extent, practical, responsible gaming behavior at Fantasy Springs Resort Casino.
Troubled Gamblers and their families can receive help by calling: For bus transportation information, please call It was at this early point in his career that Dan learned the importance of providing the best in customer service for his VIP clientele.
In , he joined Bentley Price Associates as a gaming consultant, his duties including providing casino hosts customer service training. Dan has learned over the years that the casinos that have the most success at building a guest-service culture are those that do it from the top down and the bottom up.
Dan's commitment to superior guest service is a mission, not a one time event. Dan enjoys golf, sunsets in Hawaii and spending time with family and friends.
Originally from Pittsburgh, Keri moved to the desert in In Keri began her career in the gaming industry as a poker dealer where she rose through the ranks in various positions including floor supervisor, tournament coordinator, Executive Casino Host and Special Events Manager.
Players recognize Keri for her outgoing personality and high energy. Keri is a team leader who loves her job because she" enjoys the satisfaction of helping our valued guests enjoy themselves.
She can speak Chinese and English. Working at Fantasy Springs Resort is great thrill and she hopes to share that feeling with all our guests.
Kevin was born in Korea and moved to the United States with his family at the age of Kevin possesses a strong customer service background.
Prior to joining Fantasy Springs, Kevin spent six successful years in commercial real estate sales. In addition to his real estate career, Kevin owned a local family restaurant for 12 years.
In his free time, Kevin enjoys golfing 5 handicap and cooking. Kevin is a team player and is available all the time to assist guests and provide great service to Fantasy Springs Resort Casino's VIP players.
When she lived in Korea, she worked in the entertainment industry as an actress, comedian, model and dancer. She has always had a passion for dance.
In her free time, she likes to cook, exercise and find ways to make people laugh. Most recently, she joined Fantasy Springs Resort Casino as a member of the Player Development team and is extremely excited to meet new people and take care of our loyal guests.
She believes in always providing a positive experience for the customers of Fantasy Springs Resort Casino. Teresa has been providing above-and-beyond guest service since when she started as a cocktail server at a local casino.
During this early part of her gaming career, Teresa developed lasting relationships with players while catering to all their needs.
In the years that followed, she became more involved with the casino and was promoted to Casino Host in Amy has been part of Player Development since and recently moved here from the East Coast.
She is always striving to provide the best customer service to VIP players. Amy enjoys being here at Fantasy Springs Resort Casino and starting her new adventure.
During her free time, she likes to go shopping, eating out and sightseeing. Ricky came to United Stated when he was 13 years old and live in Los Angeles County for more than 30 years.
He started his career in Advertising Agency, helping clients to promote their product on special events, Media, Broadcast and Outdoor.
During his free time he likes to watch and play sports and spending time with his 2 beautiful children. Prior to joining Fantasy Springs, Marina was a professional golfer.
She started golf at the age of 13 and was ranked 2 junior golfer in Southern California Golf Association rankings. She has decided to join Fantasy Springs in She prides herself on making guest visits as enjoyable as possible, going above and beyond to provide unsurpassed levels of service.
Marina enjoys meeting new people from around the world and making them happy. During her free time, she likes to draw, cook, and spend time with her family.
Quinnie Nguyen was born and raised in Vietnam and relocated to United States in Before working here, she worked at a Jewelry store and a Manufacturer company.
She has a lot of energy and has a very enthusiastic spirit, that is a great quality for this job. During her spare time, she likes to sing, listen to music, watch anime, and hang out with friends and family..
LuChun was born and raised in Taipei, Taiwan. Before moving to the United States, LuChun worked for International Airlines and multi-national companies for over 20 years in: LuChun loves gourmet foods and international films.
She has a degree in Sociology and before coming to Fantasy Springs, she worked as a Social Services Coordinator, so she knows how to be a people-pleaser and what it takes to work well with others.
She is a diligent employee with a positive attitude and strives to make those around her feel good about themselves. She is goal-oriented, organized, and is a problem-solver and she loves to provide excellent service through close interaction with others.
Claire recently joined Fantasy Springs Resort Casino as a member of the Player Development team and looks forward to meeting new people.
During her free time, Claire likes to listen to music, exercise, and spend time with her family. Jiang from Los Angeles is one cool customer.
He visits Fantasy Springs twice a month and is no stranger to winning big. He plans on paying off his car with his most recent jackpot.
Congratulations are in order! It was only her second visit to Fantasy Springs and she had only been here an hour before Michele B.
Weekly regular Wayne T. Prudent decision maker Carol M. It seemed clear she knew what she was doing, as this was not the first time Carol has won a jackpot.
The Canadian resident says he was in absolute disbelief when he realized he'd won. His entire family was there to cheer him on which made it even more exciting.
Keith says number 14 also just happens to be his wife's birthday. Miguel says he sat at the penny slot for just 5 minutes when the rows aligned, sweetening the pot quite a bit.
Miguel plans to pay rent with his winnings and come back to Fantasy Springs to try his luck again. She says she will split the winnings with her significant other and will celebrate all the way to the bank.
It sounds like a beautiful bouquet and smells like a jackpot for R. Agriam who was able to line up three wild roses at Fantasy Springs Resort Casino.
Agraim says she sat at the Wild Rose slot for quite a while but now plans to head out to the shopping mall with her winnings.
Joann says the only thing that went thru her mind when she won both jackpots was OMG! Flippo got quite the birthday present from Fantasy Springs Resort Casino, the La Palma man stopped by the resort on a whim on his way home from out of town and hit the jackpot.
He says this is the largest jackpot he's ever won and when the lights and bells sounded he didn't think it was real.
Flippo says he will use his birthday winnings to payoff his car loan. The landscaper from Desert Hot Springs says this is the first time he's ever won at a casino and plans to put the cash towards buying a house.
This was the first ever jackpot for the Santa Ana man who says he didn't even realize he was the big winner. Michael plans to use some of the cash to buy furniture for his new home.
Louise heads to Fantasy for fun a few times a month and says she has hit a couple other jackpots here as well. This time she plans to put all her winnings towards paying bills.
The Rosemead battery technician says this was his first time playing at Fantasy Springs and his first time ever winning a jackpot.
Juan just got married and says he plans to buy a home with his winnings. He has hit two jackpots in 2 days. The California man says the only thing that went through his mind when the bells went off was, "oh yeah!
The Quick Hit 2 cent slot made winner Mike M. This was his second trip to Fantasy Springs from Riverside but his first time ever hitting a jackpot.
Mike says he spent 3 dollars and just a couple of minutes on the machine before he won and plans to take it all to the bank. She says she was only at the machine for 15 minutes when she hit the jackpot and plans to come back to Fantasy Springs and play more with her winnings.
Lucky winner Milika A. This was her first time playing slots with us and hit the jackpot after sitting for just a couple of minutes at the10x Pay machine.
Even with the flashing lights and ringing bells of a jackpot, Jane H. The Desert Hot Springs resident thought it was her friend who won. She was gambling with free-play cash on the Superball Keno game when she won.
The landscaper from Indio walked away a huge winner Saturday night. After earning two qualifying chances to become eligible for the Rolling out the Range Rover Giveaway, Ramon won his biggest jackpot to date.
He was given a choice between the car, a Range Rover Evoque, or a cash prize of thousand-dollars. This regular player frequents Fantasy Springs almost daily and has walked out with quite a few jackpot winnings over time.
Congrats Robert, see you soon! Congratulations to local regular Sherri P. On one her of regular trips on one of her favorite machines Sherri couldn't believe her eyes when she saw the three Quick Hit symbols stop across the pay line.
As the anticipation began to peak, hundreds of people amassed inside Fantasy Springs Resort Casino and gathered around the game stage on Saturday night, October 29th to look on as one lucky player would receive the keys to a brand new Lotus Elise in the Off to the Races Lotus Giveaway.
Although there were 54 contestants, it would be Sheryl S. Congratulations to Rick B. He is excited for the money, but he has no big plans for it at the time other than to pay his bills.
Local regular Alwyn K. It's no surprise this machine is his favorite, he plays it times a week and it's not the first time he's won big.
No plans for the money yet, but he does plan on returning to his favorite machine at his favorite casino soon. Tara says she visits Fantasy Springs Resort Casino about four times a year to get away from the hustle and bustle of L.
After the clock turned to the next hour, Tara watched as the reels lined up across the center of the machine - two Times Pay symbols and one red "7.
She says she's looking forward to helping out the economy a bit this Labor Day weekend and plans to spend some of the money going shopping with her daughter.
She said she plans on buying a Kindle with the Best Buy gift card. Incidentally, a Kindle was one of the weekly promotion prizes that had eluded her.
He said he played the machine for about 30 minutes when some of the bells started to sound. A plumber by trade, Doug told casino staff he planned to use some of the money to pay bills and would definitely make more trips to Fantasy Springs Resort Casino.
Hundreds of people gathered inside Fantasy Springs Resort Casino and crowded around the game stage on Saturday night, July 9th. Each of the 42 finalists approached the game stage and chose a keychain at random which bore a number on it.
The wheel clicked through to the No. I am so happy, I could cry. Her daughter manages a local medical clinic and according to Carmen, needs to drive to San Diego twice a month for her job.
The BMW will still be in the family so Carmen said she will be able to drive it once in a while. He says he does not have any immediate plans for his winnings, though he did not think it would be hard to treat himself to something else nice for Fathers Day.
Players win every day at Fantasy Springs Resort Casino. You could be next. One by one, the finalists walked up to the game stage and selected a keychain at random.
Each keychain bore a number; those numbers corresponding to spaces on the prize wheel on the stage. As the emcee spun the wheel, all contestants and the hundreds of spectators looked on in anticipation.
When the wheel slowed and finally came to a stop, an initial silence fell on the crowd. No one yelled or jumped up to claim the car. Robert, who is recently retired, told Fantasy Springs staff that he will have a lot of fun driving the sports car around town.
George Hayes, a retiree from Hemet, CA, came into the resort on a casino-hopping trip with a friend. Fantasy Springs was their last stop before heading home.
He says he and his friend make casino-hopping trips every few weeks. On this trip, it was their turn to hit the casinos in the Palm Springs area.
She passed away a number of years ago. Claude sat down at a Fortune Pai Gow Poker table. After about 30 minutes at the table, Claude could not believe the hand he was dealt, a straight flush — 2, 3, 4, 5, 6, 7 and 8 of Hearts.
He knew he had a good hand. No royals needed at his Pai Gow Poker game for the progressive win.
He and his wife already planned a trip to Antigua, a trip she bid on while attending the Frank Sinatra Celebrity Invitational at Fantasy Springs in February Now the couple says they will have some spending money for the trip.
They both frequently visit Fantasy Springs and say they will definitely be back. On Saturday, May 7th, year old Raymond M. Raymond says his grandfather enjoys some leisure time at casinos so the dutiful grandson tries to take him for a gaming outing about every other month.
Then the one next to it and the last one did that, too. He says he stops into his favorite local casino Fantasy Springs about every other week. On one of his plays, the symbols on the video reel slot lined up in the correct combination to bestow him with grand!
You could be the next big jackpot winner at Fantasy Springs Resort Casino. During one of the qualifying drawings, Cathy heard her name called on the loudspeaker.
That meant she had five minutes to get to the game stage and play for a chance to win the brand new Audi A4.
Without a valid ID, she could not enter the drawing. For a moment, she thought her hopes of winning the luxury automobile were dashed.
Then, she remembered she picked up her mail the previous day but had not opened it. The stack of letters was still sitting in the front seat of her car.
With the game clock ticking, Cathy ran as fast as she could to her car, grabbed her mail and ran back inside the casino.
She made it back to the game stage with seconds to spare. Almost miraculously, she held an envelope from the Department of Motor Vehicles.
She ripped it open to reveal her new driver license. This made her eligible to come back to play for the shiny new audi A4. Her luck continued through to the Saturday during the grand finale drawing.
Cathy and the other contestants vying for the luxury car each picked a keychain at random which bore a number.
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Reviewed 3 weeks ago via mobile Gambling. Previous Next 1 2 3 4 5 6 … Located in the beautiful Palm Springs area, Fantasy Springs Resort Casino offers all you need for a fun-filled getaway or complete destination vacation.
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Get quick answers from Fantasy Springs Resort Casino staff and past guests. What are the pool hours? Response from Dezryder Reviewed this property.
I believe 6am - 12am Some people started sitting on the lounges by 8am Our room was facing the pool area and was insulated from any noise.
I tried to make a reservation for Apr 26, but have not got a response. Please call me at Response from Jim H Reviewed this property.
Is there a non-smoking gambling area? Response from fantasyspringscasino Property representative. Yes, We have a non smoking section Feel free to contact our club desk for more information.
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